We faced a difficult challenge in communicating to our customers the need for a major rate increase. Our Board and elected city leaders placed a high priority on engaging our economically diverse customer base, and we needed expert help to deliver that message in ways our customers would receive it. Tripepi Smith’s expertise played a pivotal role in crafting and executing our engagement strategy and developing clear message content across many modes of communication. They played a huge role in helping us meet our outreach goals. They also adapted graciously to changing requirements on our end during the process.
– Tim Skoglund, General Manager, Harlingen Waterworks System
