Jurupa Community Services District (JCSD) tapped Tripepi Smith to redesign its website. The new website is modern, user-friendly and visually appealing, with a specific emphasis on advancing organizational transparency and enhancing public education.
The Tripepi Smith team worked meticulously to produce a website with a contemporary design that met all the needs of the District. During the redesign process, Tripepi Smith worked hand-in-hand with staff to adjust the existing sitemap, streamline content and improve cluttered pages in order for customers to quickly find and navigate through information and services on the new site.
The responsive design includes user-friendly navigation, easy-to-use homepage quick links, mobile optimization and integration with additional platforms. A notable addition to the website is the chatbot feature, which allows customers to quickly source needed information. Additionally, the chatbot provides the opportunity to connect with a JCSD customer service staff member and message in real time.
“Jurupa Community Services District provides numerous services outside of water and wastewater, including parks and recreation, graffiti and streetlights. As our homepage says, ‘We Take Care of It All.’ Our redesigned website needed to not only encompass all of our services and programs but also display them in a way our community finds easily accessible and understandable,” said Director of Government & Public Affairs Arman Tarzi. “The Tripepi Smith team did a great job exceeding our expectations. They cared about building an impactful website just as much as we did.”
Director Sara Madsen and Senior Business Analyst Devyn Fisher led the effort, with support from Director Melanie James and design by Website Developer Max Weirauch.
“JCSD is a wonderful agency to work alongside,” said Devyn Fisher. “They are passionate about providing the best services to their customers, and their tenacity and attention to detail in redesigning a robust website proved no different. We look forward to continuing this partnership.”
With the website redesign finished, JCSD and Tripepi Smith are developing a user-friendly Intranet for staff that reflects the website.
View the website at www.jcsd.us.
About the Jurupa Community Services District
Founded in 1956, the Jurupa Community Services District is a public agency providing services and programs to Jurupa Valley and Eastvale. It is governed by a Board of Directors comprised of five elected representatives from both cities. Serving over 140,000 people in a 40-square-mile area, JCSD provides a variety of community services and programs, including water, sewer, streetlights, frontage landscape maintenance, graffiti abatement, and parks and recreation services.
About Tripepi Smith
Tripepi Smith is a California-based marketing, technology and public affairs firm that serves for-profit, nonprofit and public agencies. Its unique mix of marketing and technology prowess provides a competitive advantage to agencies seeking to leverage the internet to achieve their communication goals. The firm provides full content creation services, including: ghost writing, collateral development, photography, video production, aerial imagery, search engine optimization, email marketing campaigns and website design and execution. Tripepi Smith clients include: City of American Canyon, City of Culver City, City of Cupertino, City of Daly City, City of Duarte, City of Grover Beach, City of Santa Paula, City of Indian Wells, City of La Cañada Flintridge, City of Lake Forest, City of Livermore, City of Napa, City of Paramount, City of Tracy, CalChoice Energy Authority, California Joint Powers Insurance Authority, Santa Clara County Fire Department, Costa Mesa Sanitary District, Rowland Water District, California City Management Foundation, Renne Public Law Group, West Coast Arborists, Scripps College, Blind Children’s Learning Center and Climatec.
